App / Mobile
262bet collects and uses your account data only to run the service you signed up for. This policy explains what we collect, why we keep it, and how you can review or change it — all subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide at registration — name, contact information and your chosen login credentials. If you make a deposit or withdrawal using Nagad or Bank Transfer, the transaction reference and amount are recorded against your account wallet so we can verify the movement and support any query you raise. We do not store your full Nagad account PIN or Bank Transfer credentials; only the reference data needed to confirm a completed transaction is held on our side. We also collect device and session data — browser type, screen size and session timestamps — to keep your account accessible across the phone and browser you use most. Cookie data is collected for session continuity and is described separately in the cookie section of this policy. We retain account records for as long as your account is active and for a period after closure as required by the applicable rules in your region. Access to your records and your rights under this policy depend on your local law and the eligible regions in which this service operates.
This policy covers activity on 262bet's website and mobile browser — what data we handle, how we handle it, and what sits outside our direct control. Understanding the scope helps you know exactly where your rights apply and where a third-party service takes over.
Any login, password reset or session activity on 262bet — whether from your phone browser or a desktop — falls fully inside this policy. We control these data flows directly and you can request a record review through our support route.
Deposits and withdrawals processed via Nagad or Bank Transfer involve your wallet provider's own data systems. We hold only the reference data that lands in your 262bet account wallet; the payment provider's own privacy terms govern what they store on their end.
Pages you browse, game lobbies you open and session cookies placed during your visit are all governed by this policy. You can manage cookie preferences through the settings shown in your browser; we do not use cookies to share data with advertising networks outside our service.
Links or integrations that take you outside 262bet — such as a Nagad wallet app or an external Bank Transfer portal — operate under those services' own policies. We are not responsible for data handling that happens off our platform, and this policy does not extend to those third parties.
Your rights under this policy are practical and reachable from your account. You can request a copy of the personal data we hold against your account by contacting our support team through the route listed on this page. If any detail — your registered contact number, email address or account name — is incorrect, you can raise a correction request and we will update it once identity is confirmed. You also have the right to ask what data we retain after you close an account, and to request deletion where no legal hold applies in your region. All requests are handled through the published support route; we do not accept data requests through social media or informal channels. Response times depend on the nature of your request and the rules applicable in your eligible region. Your rights under local Bangladesh law govern what applies to you specifically.
Request a summary of the personal data held in your account. Contact support with your registered details and we will confirm what is on file.
If your name, phone number or email is recorded incorrectly, submit a correction request. We verify identity before making any change to your account profile.
Once you close an account, you can ask what data we keep and for how long. Retention periods follow the rules applicable in your region and eligible local law.
Where no legal hold applies, you can ask us to delete your personal data. We will confirm what can be removed and what must be kept for legal compliance in your jurisdiction.
If you have a question about your data, want to make a request under this policy, or need to report a concern, use one of the contact routes below. We only act on requests that come through a verified, published channel — please do not send personal account details through unofficial routes.
Open the chat widget on the 262bet site while logged in. State that your query is a privacy matter and the team will route it correctly.
Send your privacy request to the support email address shown in the account help section. Include your registered account details so we can verify your identity before responding.
The help centre lists published self-service steps for common account queries including data review requests. Check there first before raising a manual support ticket.
We apply access controls, session encryption and account verification steps to limit who inside our operation can view your data and under what circumstances. The following areas cover what we do in practice.
We use session cookies to keep you logged in across your phone browser and desktop without asking you to re-enter credentials on each visit. You can clear cookies through your browser settings at any time; doing so will end your active session and require a fresh login.
Account access is protected by your login credentials. We do not ask for your Nagad PIN or Bank Transfer password at any point. If you receive a message asking for those details, treat it as suspicious and contact support through the published route immediately.
We keep account and transaction records for the period required by the rules that apply in your eligible region. After that period, records are deleted or anonymised. You can ask us exactly how long your specific account data is held by raising a request through support.
When this policy changes in a material way, we post a notice on the site before the change takes effect. Continuing to use your account after a notified update means you have seen the revised terms. You can request the previous version from support if you need to compare changes.
Real questions from account holders about how 262bet handles personal data, cookies, transaction records and your rights under this policy.
We store only the transaction reference and amount that confirm a completed Nagad movement in your account wallet. We do not hold your Nagad login credentials or PIN. Your full Nagad account details stay on your device and within Nagad's own system.
Yes. Contact our support team through the live chat or email route listed on this page. Confirm your registered account details so we can verify your identity. We will then provide a summary of the data held against your account, subject to your local law and eligible region.
Retention periods depend on the rules applicable in your region. We keep certain records for the period required under those rules, then delete or anonymise them. Raise a request through support if you want to know the specific period that applies to your account.
We do not sell your personal data. We share only the minimum information needed to process a transaction — for example, a reference passed to Nagad or a Bank Transfer request. Payment providers and any required compliance parties receive only what the transaction requires; they operate under their own privacy terms.
We use session cookies to keep your login active and functional cookies to remember your account preferences across visits. We do not use cookies to share your browsing data with external advertising networks. You can manage or clear cookies in your phone or desktop browser settings at any time.
Contact support through the live chat or email route on this page. Tell us which detail needs correcting and include your registered information. We verify your identity before updating anything on file, then confirm the change once it is done.